Refund Policy

At Fincharta, we are committed to delivering high-quality financial services that support your business growth. This Refund Policy outlines the terms under which refunds may be requested and granted, ensuring fairness and transparency.

1. Subscription Billing and Payments

Fincharta offers subscription-based services billed monthly or annually in advance, based on your selected plan.
All subscription fees are payable upfront before the service period begins.
Subscription fees are non-refundable once the billing period has started, as services are provided continuously throughout the subscription term.

2. Cancellation Policy

You may cancel your subscription at any time by contacting Fincharta support or through your account dashboard.
Cancellation will take effect at the end of the current billing period.
No refunds or credits will be issued for partial billing periods or unused services after cancellation.
After the current billing period ends, no further charges will be applied.

3. Refund Eligibility and Exceptions

Refunds will only be issued under the following limited circumstances:

Service Delivery Issues: If Fincharta fails to deliver the agreed services due to our fault, and the issue cannot be reasonably resolved.
Billing Errors: If you have been incorrectly charged or billed more than once for the same service period.

Refund requests must be submitted within 14 calendar days of the charge date, with supporting evidence where applicable.

4. Discretionary Refunds

While refunds for subscriptions are generally not provided, Fincharta reserves the right to issue refunds or service credits at its sole discretion in exceptional circumstances.
Each case will be reviewed individually.

5. Refund Request Process

To request a refund:

Contact Fincharta support at support@fincharta.com within 14 calendar days of the payment.
Provide your account details, payment information, and a detailed explanation for the refund request.
Fincharta will acknowledge your request within 2 business days and provide an estimated timeline for resolution.
Approved refunds will be processed within 7–10 business days via the original payment method.

6. Limitation of Liability

Fincharta’s maximum liability is limited to the amount paid for the subscription in question.
Fincharta is not responsible for indirect, incidental, or consequential damages, including lost profits or business interruptions.

Summary

Subscriptions are prepaid and non-refundable once active.
Cancellation applies after the current billing period.
Refunds only for verified service failures or billing errors.
Refund requests must be made within 14 days.
Discretionary refunds at Fincharta’s sole discretion.

If you have any questions regarding this Refund Policy, please contact us at Support@fincharta.com.